JNE Tracking

For businesses

JNE branded tracking experience

Give customers the best post-purchase experience with proactive delivery updates

Start free >

For developers

JNE tracking API and webhooks

Designed for developers to integrate USPS tracking functionality easily.

Get free JNE tracking API

For Shopify

JNE tracking for your shopify store

Best tracking tool in Shopify, works perfectly well with dropshipping stores.

Get Shopify App >

Contents

JNE Tracking Number
JNE Tracking Status
About JNE
How to Contact JNE Customer Support

Sending a package within Indonesia, to Indonesia, or expecting one from this tropical paradise? Then, do not worry about how to track your packages. JNE tracking makes it easy for shippers and recipients to monitor the movement of packages handled by this leading courier. All you need is a tracking number and the JNE website or mobile app, and you are good to go.

If you are looking for a more robust third-party option, you are welcome to try TrackingMore. It is an uncomplicated method of tracking your item and getting accurate updates on events occurring to it as it ships.

This article delves into how you can track your packages using the JNE platforms and TrackingMore. It also tells you more about JNE tracking numbers, each tracking status, and how to consult customer care if you run into any issues.

How Can I Track My JNE Package?

Provided you can access a package’s tracking number, JNE items can be tracked conveniently on the official channels and TrackingMore. The sections below explain how to monitor your package using all three methods.

Via the Official JNE Website

JNE’s website features a beautiful, easily navigable interface that simplifies package tracking. Follow the steps below to track your package.

Visit the JNE official website and locate the tracking tool at the center of the screen.
Paste or type in your package’s tracking number or click the enter button to add multiple tracking IDs.
Click on the search button to start tracking.
JNE will load the results on a new page.
Click the highlighted ‘See More’ text to view the package’s entire tracking history.

JNE tracking status page

2. Via My JNE Mobile App

The JNE mobile app, available on Google Play and App Store, is another option to track your packages from your handheld device.

Download and install the Android or iOS JNE app on your device.
Open the app and enter your details to log in or register. You can also use the app as a guest, bypassing the registration and login process.
Enter your JNE package’s tracking number in the query box on the app’s home screen and tap the ‘Check Tracking’ button.
The package’s tracking details will load on a new page shortly.

You can also check the status of a JNE package in the mobile app by scanning the barcode on the receipt issued during postage. Tap on the tracking number search field, and on the next page that it leads you to, click on the barcode scanning icon to the top left of the screen.

3. Via TrackingMore (Powerful Third-party Platform)

TrackingMore is an easy-to-use tracking platform that provides more than 20 sub-statuses to help you understand what is happening to your package. You can use TrackingMore with the following procedure.

Load the TrackingMore website homepage.
Click on ‘Carriers’ to load the carrier list.
Search for JNE and select the option when it appears among the results.
Enter your package’s tracking number and click the orange ‘Track’ button.
Wait for TrackingMore to load the results on a new tab.

TrackingMore tracking status page

As illustrated by the process of searching for JNE from other options on the carrier list, TrackingMore is a multi-carrier tracking platform. It has an extensive carrier network of 1229 1,199 global carriers, allowing you to track other packages besides those delivered by JNE.

Businesses looking to streamline their logistics by integrating carrier data onto their systems for their internal teams and customers are welcome to try out TrackingMore’s tracking API. Its multi-programming language support ensures a seamless implementation process, giving your business access to over 1229 1,1000 carriers once it is up and running.

JNE Tracking Number

A JNE tracking number is a unique airway bill number assigned to a package when this logistics company handles it. JNE tracking numbers can be located in the order confirmation email if you shopped online or by asking the retailer.

If you have a MyJNE account, your package’s tracking number automatically updates in the account and can be found after logging into it.

Shippers can locate the tracking number on the postage receipt issued when they paid for the package’s shipment.

Typically, JNE tracking numbers consist of 13-16 alphanumeric characters. Below are a few JNE tracking number examples.

-BLJT243634220971

-031120007909124

-JT95173752279

-CM96498190543

-JNAP-0187954319

JNE Tracking Status

Successfully tracking a JNE package hinges on your familiarity with the tracking status that JNE’s tracking tool on the website and mobile app return. The table below lists some common JNE tracking statuses and their explanation.

JNE Tracking Status	Meaning
Shipment received by JNE counter office at Jakarta	The package has been received by a JNE office and entered into its system.
Picked up by courier	A courier picked up the package from the JNE office and transported it to a sorting center.
Received at sorting center	The package has been scanned at a JNE sorting facility.
Processed at sorting center	Your package was successfully processed at a JNE sorting center and released for delivery to the origin gateway.
Received at origin gateway	The origin gateway has received the package.
Departed from transit	The package is being transported to the next destination.
Received at warehouse	A JNE warehouse or partner facility has received the package for further processing.
Shipment forwarded from transit city to destination city	The shipment was transferred from the intermediary city where it was being processed and is heading to the recipient’s destination.
Incomplete consignee address	The recipient’s address was incomplete, so the package could not be delivered.
With delivery courier	The final-mile delivery courier is handling the package now.
Nobody at home/Office to receive shipments	The recipient was unavailable to receive the package, so it will be redirected to a JNE office for a later pick-up or redelivery attempt.
Shipment problem	The package has a problem, causing the delivery to fail or delay.
Delivered to (customer name)	The recipient has received the package.

About JNE

Tiki Lintas Nugraha Ekakurir, or JNE, is an Indonesian freight forwarding company headquartered in Jakarta. The company also operates in the e-fulfillment space and is one of the country's most reliable logistics companies for e-commerce merchants. Established in 1990, JNE has experienced rapid growth over the past three decades and boasts a wide delivery network extending to over 83,000 cities facilitated by more than 8,000 selling counters. As of 2022, JNE employs over 50,000 employees who ensure all its domestic and international shipping and delivery services serve customers excellently.

How to Contact JNE Customer Support

The JNE customer support is dedicated to ensuring customers have the best shipping experience with the company. If you encounter any challenges, you can reach out to them through the following channels to address your queries.