Unfortunately any complaints go to TechAcc. I thought I was buying a box of therapy balls, I received 1 in a plastic envelope (no protection for it), same with the toys only 2 received (no box). The ball I received was busted, one squeeze, the balls inside fell out. Now I am trying to return both items and get a refund. Offered a 20\% discount and could keep the product. But you cannot use it for the purpose for which it was intended so I want my money and to return them.