If I could give zero stars I would. My couch was supposed to be delivered from Albany park today, I received a call from CEVA Logistics saying they lost my package. Albany Park needs a better shipping company, I've been waiting 3 weeks for my couch

Order was placed on 28 November, order didn't get created until 11 December, didn't get a phone call let alone an email to schedule delivery until I called them. Delivery was supposed to be on 20 December, heard nothing all day. Called them myself 21 December and had them schedule delivery on the 23rd between 0800 and 1200. Burned accrued sick leave to stay at home to receive the delivery. 1200 came and went, nothing. Called CEVA's phone number, gave my tracking number, guy apologized because he bungled and gave me a 1300 to 1900 delivery window "by mistake". Bro. WTF. How the Sam Hill did you bungle by quoting me over the phone a delivery window of 0800 to 1200 and then input 1300 to 1900 instead? Absolutely a disgrace and embarrassing. Makes my time in the government logistics sector look comparably better. Can't blame the delivery driver, he's alright. All the fault lies with their logistics being a bunch of incompetents who fat-fingered their delivery windows.

This was the worst company ever. WORST COMPANY. It's been over a month since I ordered my item from Amazon and I thought they were going to be early delivering it. WRONG! First flag was that Amazon showed on Dec. 7 "Delivery attempted. Will try again later." Called, no one I spoke to were of any help at Ceva. Said they did not deliver in my area and RLC [I think that's the name] was picking it up from where they dropped it off and gave me wrong #s, etc. Called the 3rd # and the lady put me on eternal hold before even knowing what I was calling about. I hoped they would figure it out. Dec. 10 Amazon showed "Cancelled. Customer refused delivery." WRONG! I tried to call Ceva and they were closed and could not leave a message, just got disconnected. Called Amazon, spoke with Rep. and she looked into and said that notes say the item was damaged in transit and being return to Amazon. Absolute worst, liars and/or no one knows what they are doing or how to do their job adequately and they certainly do not care at all. This was a Christmas gift.

WITH ALL THE VARIABLES THAT CAN GO WRONG IN THE TRUCKING / FREIGHT WORLD, I GIVE THESE GUYS A 5 STAR RATING. YES THE DELIVERY WAS A WEEK LATE DUE TO HURRICANES AND STORM DELAYS. THESE CEVA REPS CALLED ME TWO TIMES AND EMAILED ME THREE TIMES WITH UPDATES. I CANT ASK FOR BETTER SERVICE FOR AN 432 LB GENERATOR COMING FROM SINGAPORE. I BELIEVE MOST OF THE SERVICE PROBLEMS ARE DUE TO THE BAD COMMUNICATIONS FROM THE COUNTRY OF ORIGIN. THIS IS MY 2 CENTS OPINION OF A GOOD JOB BY CEVA.

With SO many terrible reviews, I had to share my experience. Delivery was during the beginning of the expected delivery window. I was called 30 minutes prior per my request as well. The drivers were so friendly, pleasant and helpful! A surprisingly fantastic experience given all of the reviews I read while waiting for our delivery. I wish I could review the drivers specifically because they were truly wonderful!!!!!!

What do you call a logistics company that can't handle logistics? CEVA apparently. Waiting weeks for a product, received a notification to schedule a delivery appointment, only to receive a call the day of that they haven't even got the product ready to deliver yet. What the hell was the appointment for? They didn't even know they weren't ready to deliver it? Pathetic.

The delivery was a day late but it was actually delivered to my surprise. The delivery man was very professional and even brought the package up 3 floors for me. I had a chance to talk to the company on the phone about all the negative reviews and they were very helpful in addressing it and it made a lot of sense why people would be upset if a package came late. Sometimes a delivery date is out of their control I guess.