OMG!!! They first said that a carrier attempted to deliver my package (had to be after 9:30pm) but the representative said there was no record of that even though I got an email stating this. My package was then marked as “missing” and I was told by the second Customer Service representative that OnTrac had 8 days to “find” the package before it was classified as “lost”. Let me say up front that the representatives were very polite and friendly even after I mentioned contacting the Better Business Bureau. I was actually thanked for not swearing/cussing by one representative. I don’t understand how this company can stay in business. I know that I will NEVER order anything again where OnTrac is listed as the delivery company. I did eventually get my package right before it was to be classified as “lost”.

Simple request to put packages in specific location has stopped being done. Problem started with deliveries March 2020.

It was even faster than expected. Super !

Have a helpful tracking system

Package arrived within a very short time. Apparently, it has a very good management to perform this.

it offers great service and delivered on time

I need to sent a package to a place, the package was very heavy for me to get the express company, I ask staff for help and the staff help