Utterly useless company, full of excuse, can’t get their logistics figured out. I give the Negative 10 Stars for being obtuse and ill prepared to accomplish any simple task. Everyone of the employees and reps should be fired.

Worst FedEx experience.  I've missed the delivery of my package twice, both times even after the shipper made two requests for my package to be held at a FedEx location. On the third attempt I wasn't going to be home neither, but assuming FedEx had finally gotten the request, I didn't worry too much. My plans changed and I was going to be home for the package to be received. I left the door tyo my apt open to make sure I didn't miss it. Suddenly I get a notification saying that the third and final attempt on delivery had failed as well and on the app I got a door tag number even when there hadn't been an attempt or physical door tag left. I ran outside the bldg to make sure the driver was still there and there hadn't even been a FedEx driver in my location according to the security r.  When I called FedEx they said that they hadn't attempted yet the three times and that they were going to try on the 21st, 22nd and 23rd. I told them there had been at least two attempts and provided the DT #. They then realized that was true and said to cll the shipper to adjust the delivery for me to pick it up, which I had done already three times. This was supposed to be a gift for Monday 20th and now I won't have it for then. All because of lack of communication between FedEx and GameStop and misinformation within FedEx. They're telling me to still  call the shipper because if they don't do the request [which again they've done twice they'll return the item to the shipper]. This is truly the worst experience I've ever had with any delivery experience and then they're playing this game of the chicken and the egg and I have to contact one for the other to do something but the other says they've already done what they can do. Honestly...

Gilbert R service on 11/28/21 Trans: 5494 (1692 Saratoga Ave, San Jose, CA) was exceptional. He went above and beyond to meet our request. It is nice to see good and hard working agents. Thank you, Gilbert!!

Don't use FedEx ever the slowest shipping company in the world

I have to say FedEx WHO ? I don't do buy from anyone that uses FedEx shipping.

If I can make the choice it will NEVER be FedEx again! Your people are undertrained and clueless! There should be a path for customers to escalate when a situation is not resolved, instead your representatives hang up! Unbelievable!

Fed Ex Ground Delivery - I have had multiple packages from June to the present delivered via fed Ex ground and NOT ONE has been on time. FIND an ALTERNATIVE. At this point UPS and the USPS are better alternatives. Fed Ex won’t answer nor will they provide updates. They note a lack of workers. If that the case be truthful. Say your package won’t arrive for 5 weeks to set expectations. To pay and not receive the service promised is out right FRAUD and LIES. FED EX Ground is a HORRIBLE option for people in the Seattle/ area HORRIBLE HORRIBLE HORRIBLE